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LiveVox Review 2022: Is It The Next Generation Contact & Call Center Software?

9
Ease-of-use
9
Value for money
8
Customer support
9
Functionality
9
Features

Pros

  • Flexible and adaptable solution to expand with company
  • Full collection of contact centre features
  • Advanced call routing improves efficiency
  • Integration with CRM and WFM systems
  • The agent-friendly interface makes it straightforward to utilise

Cons

  • Not for basic contact centre requirements

LiveVox is a next-generation contact centre technology that enables 14 billion interactions annually. They connect omnichannel communications, CRM, AI, and WFO to improve agent and customer experience while lowering compliance risk. With 20 years of cloud experience, LiveVox's CCaaS 2.0 platform is a leader in cloud contact centre innovation.

Rating
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In this post, we’ll share details on LiveVox Review.

Are you struggling to keep up with the demands of a growing customer base? Do you need a solution that can scale your business?

The traditional contact center model is no longer able to meet the needs of businesses today. With customer expectations constantly on the rise, you need a platform that can handle more volume and complexity.

LiveVox is the answer. They are experts in cloud-based contact centers and have been helping businesses just like yours for over 20 years.

Their Next-Generation Platform was built specifically for modern customer interactions. It’s scalable, reliable, and secure so you can focus on what’s important – your customers.

LiveVox Review 2022: What is LiveVox & How Does It Work?

The LiveVox platform is designed to help organizations increase operational efficiency, improve customer satisfaction, and drive revenue growth.

LiveVox provides a single view of the customer journey, so organizations can quickly identify and resolve issues that lead to customer churn.

In addition, LiveVox’s AI-powered analytics help organizations optimize their contact center operations in real-time.

LiveVox is a powerful yet easy-to-use platform that helps organizations deliver an exceptional customer experience.

LiveVox Review

The platform’s intuitive interface makes it easy for agents to manage customer interactions, while its robust features provide the flexibility and scalability needed to meet the changing needs of businesses.

LiveVox’s Omnichannel capabilities allow organizations to seamlessly connect with customers across channels, including voice, chat, email, and social media. In addition, the platform’s CRM integration ensures that all customer interactions are logged and tracked in a single view.

The LiveVox platform is designed to help organizations increase operational efficiency, improve customer satisfaction, and drive revenue growth.

The platform’s AI-powered analytics provide real-time insights into contact center operations, so organizations can quickly identify and resolve issues that lead to customer churn.

In addition, LiveVox’s Workforce Engagement Management features help organizations optimize their workforce performance and ensure that agents are adequately trained and supported.

Major Features & Benefits of LiveVox

Here are some of the best features and benefits of LiveVox:

1. A Partnership You Can Trust

Your success is their priority. They know that every company has different needs and goals, which means there is no one-size-fits-all solution for contact center software like LiveVox!

Their team of experts can provide you with everything from the most basic features to expanding your business opportunities – it’s all at your fingertips thanks in part due support from dedicated account managers who are happy when they help their clients grow by adding new services or products into already successful programs as well as providing ongoing consultation on how best use these technologies within an ever-changing landscape.

LiveVox Trustworthy Partnership Features
  • Turn data into action:

LiveVox’s Analytics team is responsible for helping their clients make better decisions by providing them with Performance Analytics and BI best practices.

They do this through ongoing analysis, recommendations based on the data collected from your organization’s performance monitoring tools as well as regular meetings to discuss these findings to help you take proactive steps towards success.

  • Drive better ROI:

In today’s competitive world of business, it is more important than ever to have a team that can help you with your performance challenges and drives long-term ROI.

LiveVox provides cloud solutions for companies like yours to be successful in the future!

  • Take the migraine out of migration:

Consider migration services when your company needs to move quickly and efficiently.

Their veteran consultants leverage a comprehensive process that is designed with you in mind, taking into account the unique aspects of each project they undertake – all while ensuring smooth transitions for any required stakeholders involved!

  • A streamlined approach to support:

LiveVox’s customer care team is dedicated to providing its users with an efficient and streamlined experience.

They do this by employing the unified services routing model, which routes every client request through a single point of entry – saving you time!

  • In-house business consultants:

LiveVox’s in-house team of experts is ready to help you find the best ways for driving performance and customer experience.

The company has contact center veterans, subject matter connectors (SMC), and technicians with years of experience on both sides of technology as well at different levels within these fields – all funneled into one powerful organization that can make your life easier by unlocking new opportunities through research!

2. Reduced Total Cost of Ownership

By using a TCO model, you can drive performance and stay on top of security requirements without unnecessary technology.

This will save money by minimizing the need for costly professional services while offloading those costs to other areas in your budget such as training or re-engineering work that is not necessary with their innovative approach!

  • Backed by operational expertise:

LiveVox has a team of contact center veterans who use their knowledge and experience to help companies develop strategies that will lead them in the right direction.

With operational expertise, they can work closely with clients so they don’t have any worries about what is going on behind the scenes or how it might affect customer service standards for those calling into your business!

  • A strategic approach to Total Cost of Ownership (TCO):

The new model for contact centers is about to make it easier than ever before.

With the shift from on-premise hardware and software solutions, companies can take advantage of lower TCOs as they move their operations into a cloud-based Contact Center environment with all its benefits – including greater flexibility which will ultimately save you money!

  • More channels, better ROI:

With LiveVox, you can send messages to your customers through SMS and email as well as through webchat. This gives more options for reaching out with the right message at just the perfect time!

You’ll see an estimated 1319 % cost savings when adopting their approach compared to traditional phone calling or in-person interactions alone – which means better quality leads because of it too!.

3. Easy Integration

Integrating with your systems of record and CRM is easy when you use their simplified API approach.

This means that agents can get up and running quickly without having to worry about any technical details, which makes them more productive in the long run!

  • Team up with their experienced integration experts:

In case you need additional support, LiveVox offers professional services that can assist your organization.

Their integration experts are composed of technology veterans with backgrounds in a diverse array of cloud and legacy contact center solutions to ensure they understand the goals set forth by their clients while assisting them through implementation strategies that meet those needs and best possible outcomes for all parties involved!

  • Take advantage of their Developer Portal:

The Developer Portal is a great resource for developers who want to take advantage of LiveVox’s APIs, documentation, and use cases.

With key information on how they work as well as best practices like an API quick start guide that gives you insight into what your experience might look like when using these features this site should be at the top of things are navigation-related because there isn’t anything more important than helping people create their apps!

  • Let agents focus on delivering delightful experiences:

With LiveVox, you can bring your agents together with the customers they serve. Agents don’t need to worry about where or how their platforms are being accessed because they’ve got it covered!

They’re experts in cloud integration and have built-in tools that make integrating applications simple as pie for any type of business—from startups just starting up to established enterprises who want access across desktop devices.

  • Unlock the full potential of your tech stack:

With their flexible integration paths, you can easily connect your disparate systems to unlock the full potential of technology.

You’ll be able to modernize operations by leveraging third-party applications or adopting new tools that will personalize customer interactions for each company’s needs!

4. Comprehensive Risk Mitigation

LiveVox has taken compliance to the next level with its comprehensive set of embedded controls that span major regulations such as CTIA, CAN-SPAM, and CFPB.

These ensure your company stays in line for any situation – no matter what it may be!

  • Complete quality and compliance analysis:

With quality and compliance analysis, be on top of all interactions in your contact center.

100 % automated monitoring will alert you to regulatory risk or customer dissatisfaction so you can take immediate action before it becomes an issue for business success!

  • Comprehensive contact attempt controls:

By using LiveVox’s contact attempt controls, you can be sure that your organization complies with both regulatory requirements and shifting consumer preferences.

With their comprehensive suite of tools for managing these issues on an enterprise-wide scale as well as locally at each layer within the stack (i..e., phone system), they help ensure maximum customer satisfaction while protecting against potential risks associated with unsolicited calls or messages!

  • Embedded multichannel consent management:

Imagine a world where you can manage customer consent across all channels with ease. Now imagine no more!

Embedded multichannel management enables this and more – it takes the complexity out of managing preferences so that an organization never has to worry about what they’re doing again (or at least not until next year).

  • A battle-tested approach to TCPA:

LiveVox helps you build a securely vetted TCPA risk mitigation approach that is battle-tested in the courts.

Their technology and consent management provide peace of mind when it comes to reaching out on your customers’ phones, ensuring they know what’s going on before their information gets shared with unwanted parties.

  • The right solutions to address changing CFPB rules:

The CFPB has set a new deadline for collections companies to comply with their rules.

With LiveVox, you can make sure your operations are fully up-to-date and mitigate risk by focusing on the most important aspects of contact center management—such as making calls productive instead of spending time checking off boxes!

5. One Unified Platform

With LiveVox, your contact center is now one step closer to being fully integrated and streamlined with all operations accessed through a single secure cloud-based system.

This means that agents will have an easy time finding what they need when it comes to helping customers while managers can monitor everything from their desktops or mobile devices without having any additional work on their plate!

LiveVox-One-Unified-Platform-Features
  • Empower agents through a single dashboard:

Their omnichannel desktops can be customized with a single dashboard to fit your needs.

You’ll have access and control over every aspect of customer service from the comfort in one place – without having any extra apps or tools on hand!

  • Meet your customers wherever they want to be:

Increase your customer engagement by meeting them across any channel they choose.

Engage with customers wherever you can find the best way to reach out, like through voice chat on an online game platform or by sending SMS messages that are always available even without a signal!

  • All your customers, conversations, and channels in one place:

Have you ever had a conversation with someone and forgotten about it? It can be hard to remember what was talked about, especially if the other person also has their head stuck in an email or phone call.

The good news is that this doesn’t happen as much anymore thanks to tools like chats from within emails! With these messages coming directly out of your inbox they’re always right where they need them when needed most- which means fewer conversations slip through their cracks without being noticed by either party involved.

LiveVox Review: Pros & Cons

LiveVox Pros:

  • Flexible and scalable system that can grow with your business
  • A comprehensive set of features to support all your contact center needs
  • Advanced call routing capabilities for optimized efficiency
  • The user-friendly interface makes it easy for agents to adopt and use
  • Integration with leading CRM and workforce management systems

LiveVox Cons:

  • It may not suitable for businesses with very basic contact center needs.

FAQs On LiveVox Review:

What is the LiveVox Next-Generation Contact Center Platform?

The LiveVox Next-Generation Contact Center Platform is a cloud-based, all-in-one solution that enables organizations to deliver an omnichannel customer experience. The platform provides businesses with the ability to route and manage customer interactions across multiple channels, including voice, chat, email, and social media. The platform also offers several features and tools to help businesses improve the customer experience, such as call recording, quality monitoring, and analytics.

How does the LiveVox Next-Generation Contact Center Platform differ from other solutions?

There are several key ways in which the LiveVox Next-Generation Contact Center Platform differs from other solutions:
The platform is designed specifically for the cloud, which means it can be deployed quickly and easily without the need for complex on-premises infrastructure.
The platform offers a complete suite of features and tools to help businesses deliver an omnichannel customer experience.
The platform is highly scalable, so it can easily accommodate businesses as they grow and evolve.

How will the LiveVox Next-Generation Contact Center Platform help my business?

There are many ways in which the LiveVox Next-Generation Contact Center Platform can help your business, such as:
Improving customer satisfaction by providing a more seamless and efficient customer experience
Increasing operational efficiency by reducing the need for multiple disparate systems
Enhancing data security by storing all data in the cloud

How much does the LiveVox Next-Generation Contact Center Platform cost?

The cost of the LiveVox Next-Generation Contact Center Platform depends on several factors, such as the number of users, the features and tools required, and the length of the contract. Contact them for a custom quote.

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Conclusion: LiveVox Review 2022

LiveVox is the ideal platform for businesses that want to improve their customer experience while driving operational efficiency and revenue growth.

The platform’s intuitive interface and robust features make it easy for organizations to manage customer interactions across channels, while its AI-powered analytics provide real-time insights into contact center operations.

In addition, LiveVox’s Workforce Engagement Management features help businesses optimize their workforce performance and ensure that agents are adequately trained and supported.

LiveVox is the perfect platform for businesses of all sizes that are looking to improve their customer experience.

I hope this review helped. Please let me know in the comment section how LiveVox worked out for you.

Aishwar Babber

Aishwar Babber is a passionate blogger and a digital marketer. He loves to talk and blog about latest tech and gadgets, which motivates him to run GizmoBase. He is currently practicing his digital marketing, SEO, and SMO expertise as a full time marketer on various projects. He is an active investor in Whatdoiknow and AffiliateBay.

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